May 24, 2021

ESPA extends its sincere thanks and best wishes to Charlie Poltenson on his retirement from NYSDOT's Passenger Rail Bureau. Charlie has been the Department's On-Board Customer Service Inspector for the Empire Corridor in addition to handling many other passenger-focused duties. Charlie's tireless efforts to improve the customer experience has greatly benefited both the Corridor's passengers and the dedicated Amtrak crews which serve them.

ESPA joined Charlie on his last eastbound trip and seen here at Buffalo-Depew (L to R) is Amtrak Conductor Marty Quinn; Charlie Poltenson; ESPA's Bruce Becker; and Luke Irvine, Amtrak's Niagara Falls-based Road Foreman.